Terms and conditions

  • Seller Identification

    The BOVI FINE LINENS online shop is operated by:
    Company: Francisco Vaz da Costa Marques, Filhos & Ca S.A
    Company Registration Number: 501068694
    Head office: Rua do Pombal, No. 194 4800-023 Guimarães
    Commercial Registry: Commercial Registry Office of Braga
    Telephone: 253 420 050


  • Object and Scope of Application

    These Terms and Conditions govern purchases made via the website [www.bovifinelinens.com] between Francisco Vaz da Costa Marques, Filhos & Ca S.A. and any natural person acting for purposes outside the scope of their commercial, industrial, craft or professional activity (“Consumer”), in accordance with Decree-Law No. 24/2014 of 14 February.

    Placing an order implies full acceptance of these Terms and Conditions.

  • Product Information

    The products available on the website include:
        A description of their key features,
        The total price including VAT and any additional delivery charges.

    The images shown are for illustrative purposes only and may differ from the final product, particularly in terms of colou

  • Order Process

    To place an order, the customer must:
    1.    Select the desired products and add them to the basket;
    2.    Enter the necessary billing and delivery details;
    3.    Confirm the order after checking the summary.

    The order is finalised by clicking the button labelled “Confirm purchase and pay” or equivalent.
    After submitting the order, the customer will receive an automatic confirmation email containing the purchase details.
    The order is only considered definitively accepted once payment has been confirmed.


  • Prices and Payment

    All prices shown include VAT at the current statutory rate.
    The following payment methods are available: MB Way, Card, Bank, ATM.
    The company reserves the right to correct any obvious errors in product prices or description

  • Delivery

    Deliveries are made to mainland Portugal / the Autonomous Regions / the European Union.
    Unless otherwise agreed, the order will be delivered within a maximum of 30 calendar days from the day following the conclusion of the contract, in accordance with Article 19 of Decree-Law No. 24/2014 of 14 February. 
    If the supplier fails to meet the agreed delivery deadline, the consumer may grant a reasonable additional period before terminating the contract.
    If delivery cannot be made for reasons attributable to the consumer, new delivery charges may be applied.
    In the event of the product being unavailable after the order has been placed, the consumer will be informed and reimbursed for the amounts paid within a maximum of 30 days from the date on which such unavailability is known. 


  • Exclusions to the Right of Free Resolution

    The right of withdrawal does not apply, in particular, to the following cases:
    1.    Customised products or those made to the consumer’s specifications;
    2.    Sealed goods which cannot be returned for reasons of health protection or hygiene once opened after delivery;
    3.    Goods liable to deteriorate or expire rapidly;
    4.    Other cases provided for in Article 17 of Decree-Law No. 24/2014 of 14 February.

  • Legal Guarantee of Compliance

    Under Decree-Law No. 84/2021 of 18 October, all goods are covered by a 3-year statutory guarantee of conformity.
    In the event of a lack of conformity, the consumer is entitled, free of charge, to have the goods brought into conformity through:
    1.    Repair
    2.    Replacement
    3.    An appropriate price reduction
    4.    Termination of the contract
    In accordance with the applicable legislation.


  • Alternative Dispute Resolution

    In the event of a consumer dispute, the consumer may refer the matter to an alternative dispute resolution body.
    The consumer may also use the Online Complaints Book: https://www.livroreclamacoes.pt


  • Applicable Law

    These Terms and Conditions are governed by Portuguese law.