Privacy Policy

  • Responsible for Treatment

    The personal data controller is:

    Francisco Vaz da Costa Marques, Filhos & Ca S.A
    Company Registration Number: 501068694
    Head office: Rua do Pombal, No. 194, 4800-023 Guimarães
    Contact email: [email protected]

  • Personal Data Collected

    The following data may be collected:

    Name
    Address
    Email
    Telephone number
    Tax registration number (where required for invoicing)
    Browsing data

    Payment details are processed by external payment service providers.


  • Purposes and Legal Basis of the Processing

    Personal data is processed for the following purposes:
    Purpose                                         Legal basis
    Order processing                          Performance of a contract
    Invoicing                                        Compliance with a legal obligation
    Customer support                        Legitimate interest
    Direct marketing                           Consent



  • Data Preservation

    Personal data is retained only for as long as is necessary for the purposes of processing:
    1. Billing data: 10 years
    2. Customer data: for as long as the contractual relationship exists or as is necessary to comply with legal obligations
    3. Marketing data: until consent is withdrawn

  • Data Sharing

    Personal data is retained only for as long as is necessary for the purposes of processing:
    1.    Billing data: 10 years
    2.    Customer data: for as long as the contractual relationship exists or as is necessary to comply with legal obligations
    3.    Marketing data: until consent is withdrawn


  • Data Subject Rights

    Under the General Data Protection Regulation, data subjects may exercise the following rights:
    - Access
    - Rectification
    - Erasure
    - Restriction of processing
    - Objection
    - Data portability
    Data subjects may withdraw their consent at any time.
    They may also lodge a complaint with the National Data Protection Commission (CNPD): https://www.cnpd.pt
    Requests may be sent to para:[email protected]

  • Cookie policy

    What are cookies?
    Cookies are small text files stored on the user’s device that help to improve the browsing experience.

    Types of cookies used
    The website may use:
    1.    Essential cookies
    2.   Analytical cookies
    3.   Marketing cookies

    Consent
    Non-essential cookies are only activated after the user has given their consent via the cookie banner, in accordance with the Electronic Communications Act.
    The user may, at any time, change their cookie preferences or configure their browser to refuse cookies.

    COMPLAINTS
    Consumers may submit complaints via the following channels:
    1.    Online Complaints Book: https://www.livroreclamacoes.pt
    2.    Email: [email protected]
    3.    Competent Alternative Dispute Resolution Body